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"IT" as infrastructure...


By mohamed - Posted on 25 March 2008



08032008431, originally uploaded by mohamedn.

I saw this truck in Sydney and thought "Wow! It's finally happening - IT is becoming no different from other parts of the a companies general infrastructure." Just like other building services - plumbing and electrical, we just want to see it as transparent as long as it works.

There is no added value in the pipe/network in itself. Largely traditional IT services like e-mail, networking and so on are expected in the same way you expect water to flow out of a tap.

The value is in how these services are used...

Treating IT like any other service, and outsourcing it, has been happening for many years now but the trend is going in the opposite direction in this part of the world. As logical as it sounds, your 'dangerous' proposal would leave many unemployed :)

I'm not suggesting outsourcing - although in many cases in may be a perfect solution for some companies (think Google Apps).

The key shift is that IT no longer provides a competitive advantage in itself. It is just some pipe that runs underground and you hope that you never have to see it.

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